Returns

Please complete the form below to request a return or swap. Please ensure you add the following information to the below and your return must be within 30 days of delivery or the date purchased in store.. No items will be exchanged and or credited after 30 days of delivery or purchase in store.

 No swaps or returns on clearance Sale or Reduced Items. Sale is Final.

Information required for return or swap: Reason for return, Description of item and original order number so we can track the item and order. Please note that all returns need to be made by the purchaser unless otherwise agreed in advance.

Also please note all items returned other than those under warranty, need to be returned in the original packaging (bag) and have all original labels attached. No returns or swaps can be accepted if the above is not in place.

All returns and swaps are for the customers' account.

Please note that all SPECIAL ORDERS placed with Troisport for specific product from are NON-RETURNABLE. Items also purchased on our BLACK NOVEMBER OR DECEMBER 50% DISCOUNTS are also NON RETURNABLE. SPECIAL ORDERS are all products not stocked in SA and imported specifically by customer request. All other items may be swapped and exchanged. 

Please note that if an order needs to be refunded, that the refund payment will happen via EFT only - you can send us your bank account information and the payment will be processed on the Friday of that specific week. Unfortunately, no refunds will be processed to credit cards. Refunds will also not be processed until such time as we have the item (s) in our possession.